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Delivery And tracking Info

Delivery & Tracking Ino

Tracking Your Parcel
Tracking is available for most packages sent via a courier service, if tracking is available then your tracking number and link to track your package is sent within your despatch email. If your package doesn't arrive by the by the estimated timescale please email us.



Please note these are despatch times only and not delivery time scales, delivery times will depend on the service used.


Delivery time scales
Delivery time scales are dependent on the order value and products ordered. For smaller items we use a Royal Mail service, for all other items a courier service would be used.
Courier: Depending on the product value either a next working day service or a standard 2-3 working day service will be used for UK orders, International orders would be sent using a 15-20 working day service.
Tracking details can be provided for most items. Please be aware that once an item is dispatched from our warehouse, it is beyond our control, as we rely on third party courier services to get your goods to you on time. Due to this we cannot guarantee delivery times, regardless of what delivery option is used.
Please note a next working day delivery however, cannot be an absolute guarantee of service. It represents the standard we aspire to achieve on goods marked as such. We will not pay compensation or refund postage should your delivery arrive late. (Feedback on delivery times is always welcome to help us refine our service even more).
IMPORTANT: Please check the item for any damage before signing as you are signing to receive the goods in perfect condition. If the item is damaged refuse to accept the item. Riderscreed.co.uk of Creed Corporation Ltd cannot be held responsible for any damage discovered after the item has been signed for. Please make sure you are available for delivery as this applies to any signature received.

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Delivery service
Deliveries will only be sent to the credit/debit cards registered address unless checkout services via Paypal or Amazon are used and the address you would like to use for delivery is verified with them. A signature is required for most items. Alternatively please check for cards left by couriers. A signature for registered items at the delivery address accepts the goods into your care, and confirms that they have been received complete and undamaged. Therefore you should always refuse damaged, leaking or incomplete parcels. Refunds can only be given on goods with manufacturing faults and when we have been notified within a reasonable time of receipt - so please inspect your goods immediately. All damaged goods must be returned before a replacement or refund can be given. In the unlikely event that goods are lost in transit, they cannot be classified as missing until after 7 days.
In the event of any instruction given by you to the courier i.e. (leave behind house / leave with neighbour etc) are done so at your own risk and we cannot be held responsible.

International Deliveries


From Oct 1st 2019, Creed Corporation Ltd can accept orders from most countries. Please note that delivery charges will vary according to each destination countries.

Will I be charged custom and import charges
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this applies to both retail and wholesale customers). Unfortunately we have no control over these charges, as customs policies and import duties vary widely from country to country. It may be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

Please note that company will not be under invoicing any item for custom clearance purposes.

Privacy Policy

Privacy Policy

Creed Corporation Ltd ("We") are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This privacy policy applies between you, the user of this website and Creed Corporation Ltd, the owner and provider of this website. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Creed Corporation Limited of Kemp House, City Road, London EC1V 2NX. Please read this privacy policy carefully.
If you have any requests or queries concerning your personal information or our use of it please contact us at info@creedcorp.com
1. Information we may collect from You and how we collect this data
1.1 We may collect and process the following data about you: name; gender; contact information such as email address, telephone number, billing address, delivery address; demographic information, such as postcode, preferences, interests; Automatically collected data such as IP address; web browser; operating system; list of URLs starting with referring site, affliate urls, your activity on this website, and the site you exit to; details of transactions; in each case, in accordance with this privacy policy.
1.2 We collect information in the following ways: data is given to us by you; data is received from other sources; and data is collected automatically.
Information that you provide includes information obtained by filling in forms on our website www.riderscreed.co.uk (our website). This includes information provided at the time of registering to use our site, buying Products from us, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with Products purchased from us or problems with our website.
- If you contact us, we may keep a record of that correspondence, his may be via phone, website, post, email or through other means;
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. These surveys may be carried out on our behalf by third parties.
- Details of transactions you carry out through our site and of the fulfilment of your orders and to process payments for Products.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
- We may monitor and record telephone conversations with you to ensure consistent service levels, to prevent fraud or other crime and for training purposes.
2. IP Addresses and cookies
2.1. We may collect information from non-registered users of our website by the use of anonymous cookies which keep track of your internet browsing patterns to build up a demographic profile. These cookies may also attach to your computer when you click on one of our advertisements appearing on a third party website. This allows us to manage our relationship with that affiliate site. Anonymous cookies also gather information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
2.2. When you register on our site we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, record how you use our website, and so allow us to customise our site according to your individual interests and to direct you to new areas that we think may be of interest to you.
- To speed up your searches, and to customise our website based on your browser type.
- To recognise you when you return to our site to simplify logging on.
2.3. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site and you will not be able to shop online at any of our stores or access areas reserved for registered users. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
You can find out more about the way cookies work by visiting www.cookiecentral.com Please note that our advertisers may also use cookies, over which we have no control. 
3. Where we store your personal data
3.1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA), however this will be limited to countries determined by the European Commission as providing an "adequate level of data protection" or the US if the company is signed to the Privacy Shield. It may also be processed by staff operating within these areas who work for us or for one of our suppliers. Such staff and suppliers maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
3.2. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You agree to accept responsibility for any activity that occurs when your account with password is used. You should inform us immediately if you have any reason to believe that your password has become known to anyone else or the password is or is likely to be used in an unauthorised manner.
4. Uses made of the information
4.1. We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer or to improve this website.
- For administrative or operational reasons relating to our services or to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us. To facilitate orders we may have to share your information with our agents or contractors who assist us in providing our business operations.
- For statistical or survey purposes.
- To check details on applications for credit and credit related accounts or facilities, and to recover debts or compensation payments.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
4.2. We like to hear your views to help us to improve our service. From time to time, we may contact you by post, email telephone or fax to ask your opinions.
4.3. Where you give us permission to do so we may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post, fax or telephone.
4.4. Unless you select otherwise we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
4.5. Where you permit us to share your information with selected third parties, we (or they) will contact you by electronic means only if you have consented to this.
4.6. Newsletters and Marketing
For delivery of direct marketing to you via email, we'll need your consent, whether via an opt-in or soft-op-in;
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example when you order from us, or ask for more details about a particular product or service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.


b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.


c. If you are not satisfied about our approach to marketing, you have the right to withdraw consent at anytime. You can opt-out of receiving these general emails at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at info@creedcorp.com


We use a third party provider, WIX and Asend, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. 
We do not sell, buy, rent or trade email lists with other organisations and businesses.


d. when you register with us or place an order with us to receive our services, the legal basis for this processing is the performance of a contract between you and us and/ or taking steps at your request, to enter into such a contact. e. We may use your data to show you adverts and other content on other websites (often referred to as remarketing. If you do not want us to use your data to show you relevant adverts and other content on other websites, please turn off the relevant cookies (please refer to our cookie policy for details.
5. Who we share data with, how we Keep it secure and retention
5.1. We may disclose your personal information to any member of our group of companies including employees, agents, and/or professional advisors - in order to fulfil the transaction and deliver goods
5.2. We may disclose your personal information to third parties - to ensure the proper adminstration and smooth running of our website, process user payments and refunds, deliver your goods and fulfil your order. Relevant authorities may require your data to facilitate the detection of crime and collection of taxes or duties.
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Creed Corporation Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
5.3. When we transfer or receive certain types of sensitive information such as financial or health information we redirect you to a secure server and will notify you through a pop-up screen on our site that this is happening. We have put in place appropriate security measures to protect against the loss, misuse or alteration of information we collect form you.
5.4. We take on-line security very seriously and are a registered secure site under Comodo High Assurance Secure Server CA.
5.5. We use a server certificate (also known as a digital certificate) to assure you of our identity and secure socket layer (SSL) to encrypt data transmissions.
5.6. All reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered and you should be aware that there may be a small security risk in exceptional circumstances when disclosing or uplifting information online.
5.7. Unless a longer retention period is required or permitted by law we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data is deleted. Even if we delete your data, it may persist on backup or archival media for legal, tax, or regulatory purposes.
6. Your rights
6.1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
6.2. To change your preferences you may also send an email to info@creedcorp.com
6.3. If you give us your telephone number to contact you but change your mind please use the above telephone number and email to change your preferences.
6.4. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
6.5. If we have, with your permission, allowed third parties to use your personal information and you change your mind we will take reasonable steps to help you remove your details from their contact or mailing lists but we do not have any control over their activities.
7. Access to the information
7.1. The data protection legislation gives you the right to access information held about you. Your right of access can be exercised by making a subject access request. You can request this by emailing us at info@creedcorp.com
7.2. If you notify us of any inaccuracies in the information we hold about you we will do our best to correct that as soon as possible. Please send us an email at info@creedcorp.com or write to us at Creed Corporation Ltd, Kemp House, London, EC1V 2NX.
7.3. You have the right to request us to delete or remove your data from our systems.
8. Changes to our privacy policy
8.1. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. If you are concerned about how your information is used, you should check this page periodically.
9. Contact
9.1. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed info@creedcorp.com.

 

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Terms and Conditions

Terms & Conditons

1. Acceptance of your order

We must receive payment of the price of the products and the delivery charges before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and dispatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.

All orders are subject to availability. If the product ordered is unavailable then we will notify you ASAP where you will have the option of waiting for stock, choosing an alternative or a full refund.

2. Prices

Our prices are set out on our website in Pounds Sterling. Prices remain in force until we publish new prices on our website. Delivery charges may apply and are displayed during the order process. Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancel it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money that we have taken from you.

3. Content

We have taken reasonable care to ensure the accuracy of the content on our website, however, in accordance with the applicable laws; we disclaim all warranties (express or implied) as to the accuracy of the information contained in any of the material on our site.

4. Complaints & Liability

All complaints should be addressed to

Creed Corporation Ltd
Kemp House,
London,
EC1V 2NX

5. Validity

If any of these Terms and Conditions are not eligible it shall not affect the eligibility of the rest of these Terms and Conditions.

6. No Variation or Representation

Nothing said by our sales staff shall amount to any variation of these terms & conditions or representation about the nature or quality of our products.

7. Third Party Rights

We may transfer our rights under the contract, but otherwise nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.

8. Governing law and jurisdiction

Your order and the formation of the contract shall be governed by and interpreted in accordance with English law. The English Courts shall have jurisdiction to hear disputes between us.

9. Price-Promise

Riderscreed.co.uk offer a price promise whereby if you see the identical product elsewhere (other than our own promotions across our sites) including delivery and if the item is in stock then we will endeavour to match the price. In order to take advantage of this offer you must show us where it is cheaper before you buy.

The price promise policy is done in good faith and can be withdrawn at any time without notice. Riderscreed.co.uk and its sister companies will make any decisions and their word will be final. This Policy is in place to ensure fair play and where we feel any malice has occurred it will not be honoured.

10. Warranty & Returns

Please check out our Delivery and returns policy for more information.

 

11. International Deliveries / Custom and Import Charges

From Oct 1st 2019, Creed Corporation Ltd can accept orders from most countries. Please note that delivery charges and Tax rates will vary according to each destination countries. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this applies to both retail and wholesale customers). Unfortunately, we have no control over these charges, as customs policies and import duties vary widely from country to country. It may be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Returns Policy

Return Policy

14 Day Returns & Exchange For New Purchased 

 

In additional to your statutory rights, we provide our customers an extended period of 14 Days from the date of purchase to return their item for a full refund or an exchange. During this time you have a duty of care towards the product. We would appreciate if all labels & tags are kept intact and original packaging is returned in an unused condition.

Returning A Faulty Product 

 

If you have a faulty item to return, we recommend you contact our customer service team first and email images of the fault before you send the item back. In our experience we have found we can resolve a lot of issues without the need to have the item back first - this means less costs to both us and our customer and in most cases a much faster resolution.
We aim to turnaround any warranty / guarantee claims very quickly however, In some cases some of our manufacturers like to see the item which may cause some delay. If this is the case we will keep you informed.

Free Gift Returns 

 

If your original purchase includes a free gift or gift voucher, you must return the free items back when you are returning the original item. If a free voucher was supplied and already redeemed this will be deducted from your refund.

Use a tracked / signed for service to return your item 

 

We recommend that you use a tracked for or signed for service when returning your goods back to us. We cannot be held accountable for goods that have been lost in transit.

Devalue Charge of Helmets & Goods When Reasonable Care Not Taken 

 

Whilst the majority of our customers return their goods back to us in a brand new, unused condition with all tags & original packaging intact, In recent times we have noticed an increase of customers returning used / damaged items back to us within our generous 14 day returns & exchange policy. It is with regret we will now enforce a devalue charge depending on the condition of the item that has been returned back to us. Please remember whilst the item is in your possession you have a duty of care towards it.

It is extremely important that if a helmet is purchased that the visor stickers and tags are not removed, if there is any damage to the helmet you will only be part refunded.

The devalue price will depend on the helmet or goods purchased and the damage/condition it is returned in.

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